Buyer questions and answers
Common questions about ordering, setup and troubleshooting. If yours is not here, contact us and we will help.
Are you the manufacturer?
Yes. Anjielo Smart designs and builds its own products at its factory in Zhongshan, Guangdong, China.
Do you offer OEM and ODM?
Yes. We can produce to your specification, from circuit board to interface design. Send your requirements through the corporate purchasing form.
How do I place an order?
Add products to your cart and send an order request, or contact us directly. We reply with a proforma invoice or contract confirming the price, delivery and payment details.
How is the order delivered?
By air, train or ship, depending on the destination and the size of the order. Delivery time and payment terms are agreed for each order.
What is the default door password in the Tuya app?
The default password is 888888. Change it after setup.
Which Wi-Fi network do the monitors support?
Only 2.4 GHz. They cannot connect to a 5 GHz network, so make sure your phone and the monitor are on a 2.4 GHz network during setup.
The Wi-Fi function on my monitor will not activate. What should I do?
Contact support and send a short video of the monitor. We will check the activation with you.
Which cable should I use for the intercom?
Use the cable supplied by the store, or CAT5 or CAT6. Longer runs and lower quality cable reduce picture and sound, so keep the run as short as the installation allows.
The app says I have no permission to add the device.
On the monitor, set the network option to DEFAULT, restart it, then add the device again.
The doorbell keeps ringing, or it does not ring at all.
If it keeps ringing, set the card mode on the monitor to match the outdoor station. If it does not ring, set the monitor to home screen mode instead of message mode.
The doorbell is more than 30 meters from the monitor.
Power the doorbell separately at that distance. The monitor cannot supply enough power over a long cable.
How do I connect two monitors?
Set the digital ID of the main monitor to 1 and the second monitor to 2, then wire OUT on the main monitor to IN on the second.
The video is blurry or in black and white.
Set the video format to PAL 1080 and automatic mode, or adjust the switch on the back of the doorbell.
The monitor cannot connect to the internet.
Turn the power off and on again, then update the app and the monitor firmware before trying again.
There is no sound from the doorbell.
Check the audio wire first, then try the doorbell on the DOOR2 input to see whether the first input is at fault.
The lock will not open from the intercom.
Check the wiring against the manual, confirm whether your lock uses a 2-pin or 3-pin connection, and confirm whether it needs the normally open or the normally closed contact.
The LED on the 64218 or 64202 doorbell stays off.
Connect a separate 2-pin power line. If it still stays off, reverse the polarity: red goes on the side nearest the LED.
Do the central control panels have Bluetooth?
It depends on the model. The Q7 can only receive audio, the 10 and 12 inch panels can only transmit, and the 4, 6, 6.8, 7 and 8 inch panels do both.
Can the intercom open a sliding gate?
Yes. Connect the gate controller to the COM and NO terminals.
Can the intercom run from a battery pack?
No. The monitor and doorbell need continuous mains power.